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COVID-19 information update

June 8th:

Reopening of the InterContinental Resorts in Tahiti and Bora Bora

After several weeks of an unprecedented and challenging situation for our beautiful destination, our hotels and our clients, we are pleased to announce the reopening of our portfolio of luxury hotels in French Polynesia. In response to the country’s recent announcement to re-open “Tahiti and her Islands” to international tourists, the InterContinental Tahiti Resort and Spa will resume operations on July 1st, 2020 followed by the InterContinental Bora Bora Resort and Thalasso Spa and the InterContinental Bora Bora Le Moana Resort on July 15th, 2020.

With zero active cases of COVID-19 reported since May 29th, 2020, French Polynesia will become the first South Pacific tourist destination to reopen its borders after the Covid-19 outbreak. International travelers will be welcomed from July 15th, 2020. You may visit Tahiti Tourisme website (https://tahititourisme.com/en-us/covid-19/) for more details.

InterContinental Resorts French Polynesia will reopen with enhanced sanitation and operational best practices in accordance with the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), as well as local health authorities and governmental advisories. These measures include but are not limited to:

  • Support and training of our team members on the enhanced sanitary processes.
  • Hand-sanitizer stations are available throughout the hotels (Alcohol-based 60% or more).
  • Maximum number of guests in each public area will be indicated to provide optimal physical distancing.
  • Floor markers and signage will be provided to encourage guests to practice proper social distancing.
  • Face masks or coverings are required for all team members.
  • Hotels have increased the frequency of cleaning public areas (including lobbies, elevators, door handles, public bathrooms) and high-touch points in guest rooms.
  • Transportation services will adhere to social distancing guidelines and sanitation procedures.
  • Card or contactless payment will be encouraged.
  • Guestrooms have been redesigned without decorative pillows, magazines and other non-essential items to allow for greater peace of mind.
  • Items that cannot be cleaned using detergents such as upholstered furniture and mattresses, will be steam cleaned accordingly.
  • Pool furniture will be disinfected frequently.
  • Fitness equipment is positioned to provide for physical distancing.
  • To ensure a comfortable and safe dining experience, tables and chairs have been removed and spaced throughout the Restaurant and Bar areas to allow for physical distancing.
  • Restaurant furniture and menus are sanitized after each use.

We want to address our most sincere gratitude for your support in these difficult times. We look forward to welcoming our clients again in our serene islands and in our hotels in Tahiti and Bora Bora.
For more information, we invite you to contact our sales teams or our reservations team available by phone (+689 40 86 51 78) and by email (reservation.tahitiregion@ihg.com).

With our best regards,

Guillaume ÉPINETTE
Area General Manager


 

April 23rd:

Covid-19 pandemic advisory notice:
temporary closure extension of the InterContinental Resorts in French Polynesia

Dear guests, dear partners,

In a context of worldwide crisis caused by the Coronavirus (Covid-19) pandemic, we have recently taken some heart-breaking but necessary measures for the well-being of our guests and our colleagues. As a response to this unprecedented situation in which guests all over the world cannot travel as they used to, we had to stop our operations and to announce, late in March, the temporary closure of our hotels in Tahiti, Moorea and Bora Bora until April 30, 2020.
 
Recognizing the ongoing and increased uncertainty that coronavirus is causing around the world, we wanted to provide you with an update on the actions and the decisions we have to take in the light of the latest international and domestic travel and safety measures.
As a main new measure, the temporary closure of our InterContinental Resorts in Tahiti, Moorea and Bora Bora will be extended to June 30, 2020. We will still maintain several functions active within the resorts to ensure a quick and efficient reopening of our properties when the time comes.
We invite all our partners and customers to contact our colleagues at reservations department to modify or cancel May and June 2020 bookings. As a second measure, existing reservations can be changed and postponed up to March 31, 2022 with no rate fluctuation.
You may contact our colleagues at reservations department or your preferred sales contact for further information and assistance. Our reservations department for the four resorts remains open and available by phone (+689 40 86 51 78) and by email (reservation.tahitiregion@ihg.com).
 
We would like to thank you for your understanding and for your valuable support. We truly hope we will be able to get back to our usual activities with the least possible delay.

With our best regards.

Guillaume ÉPINETTE
Area General Manager


March 20th:

Covid-19 pandemic advisory notice:
temporary closure of the InterContinental Resorts in French Polynesia

Dear guests, dear partners,
 
In the travel industry, most know already that hospitality is more a calling than a regular job, and we take at heart to deliver the best guest journey we can to highlight the best our islands can offer.
Today, in a context of worldwide crisis caused by the Coronavirus (Covid-19) pandemic, we cannot but face a sad reality: guests all over the world cannot travel as they used to –for good reason– and the current situation does not allow to consider continuing operating our resorts as usual.
 
In the light of the latest international travel and safety measures taken by the Presidency of French Polynesia and the High-Commission of the French Republic in French Polynesia (ie: compulsory repatriation of all non-residents to their home country, restriction of domestic and international flights), the two InterContinental Resorts in Bora Bora and the InterContinental Moorea Resort & Spa will undergo a temporary closure, from March 24 to April 30, 2020. This estimated date remains subject to change, depending on the evolution of the situation in our islands and worldwide as the date gets closer.
 
InterContinental Tahiti Resort & Spa will remain open with limited services until further notice to ensure the repatriation of remaining tourists. However, the resort will close once all guests have left.

These closures will come as a complement to the measures taken by local authorities to ensure the safety of all through the respect of social distancing, which we strongly encourage to limit the spread of the virus.
 
Several functions will remain active within the resorts to ensure a quick and efficient reopening of our properties when the time comes.
 
We are taking these extraordinary measures with deep regrets, but obviously for the good of all and in the hope of being able to reopen our resorts and welcome our guests as soon as possible.
 
Our reservation service for the four resorts remains open and available by phone (+689 40 86 51 78) and by email (reservation.tahitiregion@ihg.com).
 
We invite all guests and partners to keep informed about the situation in French Polynesia through the official channels:

We would like to thank you for your understanding and support, as we truly hope we will be able to get back to our usual activities with the least possible delay.

With our best regards.

Guillaume ÉPINETTE
Area General Manager


March 18th:

The health and wellbeing of our guests and colleagues takes top priority and we are closely monitoring the situation. We have taken a number of steps to raise awareness of the Coronavirus (Covid-19) in our hotel, and we are well prepared on policies, procedures and preventive measures to minimise the risk, as well as the actions to take in the event of an occurrence.

Our hotel has put in place precautionary measures, including increasing the frequency of cleaning both public and back-of-house areas, and are taking extra steps to ensure all public areas are cleaned and sanitised. We continue to work closely with colleagues to be extra diligent with cleanliness and hygiene.

We continue to monitor advice from the local authorities and Tahiti Tourism for ongoing advice, and invite our guests to refer to their official websites for the latest updated information regarding international travel to French Polynesia:

Upcoming guests willing to modify their reservation are invited to refer to IHG's Travel Advisory Policy.