Sophie manages a team of 7 concierges and has for mission to meet guest demands, and to ensure their stay is as enjoyable as possible.
The concierge service is responsible for organizing the guests’ stay before their arrival (activities, romance services, special attentions …), welcoming them at the reception to give them useful information and / or to reconfirm the services reserved in advance and to proceed to all reservations for excursions, restaurants, taxis, flights, shows, etc.
Sophie and her team also ensure the follow-up and coordination of weddings on site and offer personalized programs to families according to the children’s ages and their tastes.
Sophie works in close collaboration with the other departments of the property so that everyone is in possession of the information necessary for guest satisfaction.